Refund policy

Refund Policy – Château de Gensac

Buyers benefit from a 14-day withdrawal period from the date of receipt of their order to return a product for exchange or refund without penalty, with the exception of return shipping costs, which remain the responsibility of the customer.

Return address

Returns must be sent to:

Société d’exploitation du Château de Gensac
Lieu-dit Gensac, 32100 Condom, France

Return conditions

Damaged parcel upon delivery

If the parcel is damaged, please do not accept the delivery.

If you were not present at the time of delivery, please contact us within 14 days:

info@gensac.com
+33 5 81 68 13 91

After investigation with the carrier, the carrier will take charge of returning the products.

A new parcel will be sent to you at no additional cost.

Parcel containing unordered products

Please return the parcel in its original packaging.

We will replace the unordered products and refund your delivery costs by bank transfer or PayPal.

Defective product (corked bottle, damaged wine, etc.)

We will exchange any defective product provided that the bottle is at least three-quarters full and that the purchase was made less than one year ago, with the order date serving as proof.

Please contact us as soon as the issue is identified:

info@gensac.com
+33 5 81 68 13 91

Once the return is approved, we will send the replacement by post at no additional cost.

General procedure

In all cases, please contact us before returning any product to explain the issue so that we can work together to find the most appropriate solution.